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Situation
Deregulation has opened the barriers
that once segmented the insurance industry.
New companies are entering the market,
offering new products, and opening new
lines of business. Better technology tools
are needed to:
- acquire new customers
- retain existing customers
- improve customer service
- reduce operating expenses manage information
throughout an organization
The insurance business environment is
focusing on technology that manages customer
relationships and provides web-based services
to employees, and customers.
As customers continually expect more personalization
out of services received, the Internet
is becoming the central avenue for such
service and information.
The 200 professionals at this insurance
company were relying on two systems to
print credit insurance applications and
associated paperwork - about 800 documents
per day. When they were purchased 7 years
ago, the systems were considered proficient
at printing high volumes of documents
stored as images on digitized film.
With the emergence of new technologies,
however, the systems were now regarded
as bulky, difficult to use, and costly
to maintain. Other critical issues included
the frequency of systems failure and the
resulting delays for policyholders.
Solution – Productivity
and Cost Efficiency
The insurance company requested proposals
for imaging solutions and determined OnBase
to be the only one capable of addressing
their complete set of requirements.
True integration among the OnBase modules
would permit users to access all appropriate
information through a single, easy to
use client interface. Point and click
configuration would allow complete customization
and an expeditious installation.
The scaleable architecture would enable
this insurance company to roll out the
system to an initial base of users and
add as many additional users as needed
in the future. Compliance with open standards
would ensure compatibility with the company's
preferred hardware and software.
Client Benefit
With the OnBase system now installed
and running, users are witnessing all
of the improvements they had hoped for.
From scanning to printing, the OnBase
system continues to accommodate the agency's
high volume of storage and retrieval with
a minimum of interruptions.
The conversion of 15 million documents
from film to digital images is also proceeding
well, thanks to the OnBase Document Import
Processor. The DIP module is importing,
indexing, and storing documents to optical
disk 24 hours per day, 7 days per week,
at a rate of 4,000 images every 45 minutes.
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