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Situation
The aerospace manufacturer is bound by
FAA, Department of Defense and customer
regulations to maintain long-term documentation
of the manufacturing process. As a result,
thousands of documents a week are processed,
filed, accessed and re-filed by various
users.
The company was 100 percent paper-based,”
said the CEO. “Paper files were
all over the organization and –
as is typical with manual filing systems
– subject to being lost, misplaced
or simply not available when needed.”
Faced with this mountain of work, the
company needed to implement an effective
electronic document management solution
(EDMS).
Solution – Productivity
and Compliance
The company worked with a local Liberty
IMS solution provider that specializes
in the aerospace industry. The provider
consulted with all team members to redefine
the company’s workflow. What emerged
was a logical, vastly improved business
process that includes several departments.
The new process utilizes signature stamps
in a folder-based workflow system. Documents
are processed and moved from user to user
that starts with the office manager and
includes an estimating engineer, purchasing
agent, and quality assurance manager.
Client Benefit
Thousands of pages of paper are now scanned
weekly including Certificates of Conformity,
Manufacturing Travelers, rejected material
data, and RMAs. In most instances, digital
images have replaced the need to retain
hardcopy documents, freeing up valuable
office space.
Documents are available to company employees
from their desktops, which improves the
customer service response for documentation.
“Immediate efficiencies in process
have emerged due to the reduction in the
number of steps required to manage a work
process,” said the CEO. “Electronic
systems drive greater process discipline
–and that always results in quality
improvement.”
Within a few weeks of implementation,
key customers who now receive electronic
files instead of paper faxes or FedEx
shipments are already remarking on the
efficiency of the new system.
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